Terms & Conditions
1.1 These terms and conditions set out the basis upon which Clients (“you” or “travelers”) agree to and accept the services provided by Remarkable Journeys (“us” or “we”) for trip reservations and other travel requirements.
1.2 The “Travel Itinerary” is the written travel schedule prepared by Remarkable Journeys listing scheduled daily activities and travel services.
1.3 The “Land Package” consists of all travel services in the Travel Itinerary which are purchased by you from Remarkable Journeys including but not limited to accommodations, tours, guides, entrance fees and transportation services. Various services are not included in the Land Package including but not limited to airfare, meals or beverages not mentioned in the itinerary, all items of a personal nature, gratuities to drivers and guides, customs and immigration fees, visa fees, shuttle fees and travel insurance.
1.4 This Agreement shall start upon receipt by us of (i) the Remarkable Journeys Booking Form, ii) any deposit or (iii), in the case of a late booking, upon receipt of full payment of the relevant trip.
2. Intermediary Relationship
2.1 We act only as the intermediary of all suppliers of airfare, accommodation, transport, tour guides, tour providers, attractions and activities and not as principal. These suppliers are independent. You acknowledge and agree that we are not responsible for any loss, damage, delay, inconvenience or injury to you as a result of any act or omission of these suppliers, their employees, agents, servants, or representatives.
2.2 While we use all reasonable efforts to choose quality suppliers, no undertaking, guarantee or warranty is given or shall be implied as to the fitness or condition of any goods or services provided by the supplier including airfare, accommodation, activities, transportation, food or drink. The services provided by these suppliers are subject to the laws of the place where the services are provided, and any conditions imposed by those suppliers. You acknowledge and understand that we have no liability for the actual provision of the arrangements or services provided by these suppliers. You also understand and acknowledge that the liability of such suppliers may be limited by their terms and conditions, tariffs, conditions of carriage, tickets and vouchers, and international conventions and agreements.
2.3 Supplier pricing and availability may change without notice. You agree that we are not responsible for any errors or omissions in any quotes resulting pricing discrepancies nor are we responsible for any errors or omissions that may occur as a result of incorrect information from third parties.
3.1 The quoted Land Package cost represents a complete package price and an itemization of individual components cost will not be rendered.
3.2 The Land Package is based on costs provided by our ground operators and on tariffs and rates of exchange between US dollars and foreign currencies in effect at the time of booking. The Land Package is subject to surcharges under conditions which are not under the control of Remarkable Journeys, such as: currency fluctuations and surcharges by ground operators. Remarkable Journeys cannot be held responsible for such surcharges. Participants who have paid in full are protected from exchange rate adjustments.
4. Payment Terms
4.1 All payments can be made by check, bank transfer or credit card.
4.2 Except in the case of Late Bookings (see section 4.4 of these terms and conditions), a deposit of 30% of the full cost of your Land Package (the “Deposit”) is payable upon your confirmation to proceed with the booking of your trip and/or other travel requirements. Until the time we receive the Deposit we will not make any reservations on your behalf and prices, availability and trip arrangements are not guaranteed.
4.3 A final payment of 70% of the full cost of your Land Package (the “Final Payment”) is payable 60 days prior to trip start date. Remarkable Journeys will notify you at the time the Final Payment is due. If Full Payment is not received within the time specified, we reserve the right to cancel the booking. In such cases, the deposit is forfeit and booking will be subject to cancellation fees.
4.4 A Late Booking means any trip that is booked within 60 days of the start date of your trip. For Late Bookings, the full cost of your Land Package is payable upon your confirmation to proceed with the booking of your trip and/or other travel requirements.
4.5 Certain items or services included in your Land Package may have payment terms different from those of Remarkable Journeys. We may need to collect additional deposits from you to hold these reservations. If applicable, we will inform you of these additional deposits at the time of booking.
4.6 Airline reservations, booked separately through Remarkable Journeys, must be paid in full at the time of ticketing.
5. Cancellations and No Shows
5.1 You must notify us of any cancellation by email to firstname.lastname@example.org or by telephone on +1 952-224-9902 during office hours (Monday – Friday from 8:30am-5:00pm, excluding public holidays). Your notice of cancellation will only be effective upon receipt by us of such notification.
5.2. All cancellations and no-shows are subject to the following non-refundable cancellation charges for the Land Package:
(i) more than 60 calendar days before the trip start date set out in the Travel Itinerary, the cancellation charge shall be $300.00 per traveler plus any non-refundable services advised at the time of booking;
(ii) 60-31 calendar days before the trip start date set out in the Travel Itinerary, 50% of your Land Package cost;
(iii) 30 calendar days or less before the trip start date set out in the Travel Itinerary, 100% of your Land Package cost.
5.3 These cancellation charges apply to all bookings, except where a booking includes items or services where our suppliers’ own cancellation charges are higher than those shown above. If applicable, we will inform you of these increased cancellation charges at the time of booking.
5.4 Once ticketed, airline reservations are non-refundable unless stated otherwise by us at the time of ticketing.
6. Changes to your Booking
If you wish to change your Booking
6.1 If you wish to change an individual booking in your Land Package, then you must notify us in writing by email. While we will try to assist, we cannot guarantee that change requests will be met. We will charge an amendment fee of $50 for each change to cover the administration costs in dealing with such changes.
6.2 If you wish to change the entirety of your Travel Itinerary & Land Package to new dates, then you must notify us in writing by email. While we will try to assist, we cannot guarantee that change requests will be met. We will charge an amendment fee of $150 per traveler to cover the administration costs in dealing with such changes.
6.3 You agree to pay for any additional costs that are incurred or imposed as a result of the change. You understand and agree that some suppliers or travel costs are non-refundable as soon as they are booked.
If we change your Booking
6.4 While we will always try to avoid making changes to your trip, we may sometimes need to do so. If it is necessary to change any aspect of your booking we will use all reasonable efforts to notify you as soon as possible. If a proposed change is not acceptable to you, you may cancel the specific part of your booking that relates to the change. In such case we will give you a full refund for that specific part of the booking, which will constitute a full and final settlement.
6.5 In exceptional circumstances we may be forced by “force majeure” (see section 7) to change or cancel your trip. This is extremely unlikely but if this situation does occur, we will unfortunately not be able to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.
7. Force Majeure
7.1 Except where otherwise stated in these terms and conditions, neither we nor our suppliers are liable for any loss, damage, compensation, cancellation or expense you suffer or incur or we are unable to perform our contractual obligations as a result of any event of ‘force majeure’. In these terms and conditions ‘force majeure’ means any event which we or our supplier could not, even with all due care, foresee or avoid. Such events include but are not limited to: war or threat of war, civil strife, pandemic, terrorist activity, industrial dispute, strikes, natural or man-made disaster, fire, adverse weather conditions, and all similar events outside of our or our suppliers’ control.
8. Our Liability to You
8.1 To be eligible to take a trip with Remarkable Journeys, you accept the risks of travel. You assume full responsibility for any loss, injury, death or damage to you or to your family, or their dependents, or property arising in connection with you and their participation in the trip.
8.2 The cost of our trips are based on travelers agreeing to these terms and conditions. As we are acting solely as an intermediary, you release us and our employees, agents and suppliers from all liability for economic loss and physical or mental injury, illness, direct or indirect, arising in connection with the trip, including, without limitation: permanent disability and death; any emotional distress; any loss of services, financial support, aid, consortium or companionship; and any damage to or loss of property—in each case even if caused in whole or in part by the conduct, including our negligence, except where such loss, injury or damage is caused by reckless or fraudulent conduct on our part. Please note, it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
8.3 If we are liable to you we limit the maximum amount we may have to pay you for any claims you may make against us. This maximum amount is limited to the full cost of your trip.
9. Your Responsibilities
9.1 It is your responsibility to ensure that you have a valid passport and meet all necessary entry requirements of the country or countries you will be visiting. Remarkable Journeys will do its best to inform travelers of these general requirements, but we ask that you contact the appropriate embassy(ies)/consulate(s) in your country of residence.
9.2 It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. In addition, many airlines may consider a name change or other change to an existing booking as a cancellation and rebooking for which you are responsible to pay for any additional fees.
9.3 It is your responsibility to purchase travel insurance. We strongly recommend that you purchase comprehensive travel insurance that is suited to your trip and that all your party members have such insurance in place prior to the commencement of your trip.
9.5 We are not responsible for delays, changes or costs of any kind due to incomplete, expired or inaccurate travel documentation or insurance.
10. Choice of Law & Venue
10.1 All questions of law in any action based upon any claim of breach of this Agreement shall be determined in accordance with the laws of the State of Minnesota as existing at the time of such action. Any action brought by either party based on any claim arising under or as a result of this contract or based on the Land Package of which it is apart, shall be brought in a court of competent jurisdiction in City of Minneapolis, Minnesota.